Dale Carnegie’s focus has always been people and relationships. And we know that people and relationships are integral to the holidays as well, with time and energy spent renewing old times and building new memories.
This is the time of year for the true belief that we should treat each other well and with kindness and respect. Dale Carnegie Training in Pennsylvania has strong beliefs about how we should treat one another, from our graduates and customers to our important business partners, vendors, and staff. Each of us together builds positive, steady, and profitable business results. This is our wish for the New Year in 2014.
We want to offer the concrete examples of the Dale Carnegie Principles that define each and every one of us this special season:
Become a Friendlier Person
- Don’t criticize, condemn, or complain
- Give honest, sincere appreciation
- Become genuinely interested in other people
- Be a good listener. Encourage others to talk about themselves
- Make the other person feel important – and do it sincerely
Win People to Your Way of Thinking
- The only way to get the best of an argument is to avoid it
- Show respect for the other person’s opinion; never say, “You’re wrong.”
- If you are wrong, admit it quickly and emphatically
- Try honestly to see things from the other person’s point of view
- Appeal to the nobler motives
Be a Leader
- Begin with praise and honest appreciation
- Talk about your own mistakes before criticizing the other person
- Ask questions instead of giving direct orders
- Praise the slightest improvement and praise every improvement; be “hearty in your approbation and lavish in your praise.”
- Give the other person a fine reputation to live up to
Dale Carnegie’s ability to win friends and influence people in the most positive of ways can change an organization’s direction and give it great success.
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This post is brought to you by the good folks at Dale Carnegie Training of Western and Central PA, providers of professional development and management development courses and information in Pennsylvania. We would love to connect with you on Facebook and Twitter @dalecarnegiepa.
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